Always confirm the status of your order, if it is damaged you must report the problem directly to the store, within 48 hours of delivery, attaching photographs of the product and packaging. You can use the contact request form on the store page or send it by email.

If you are not satisfied, you can always return your order. Returns are accepted in accordance with each store’s policy and current legislation.

Contact the store, indicating the order number and the reason for the return. Additionally, use the Return option available in your order details to request a refund.

If the return is due to a defect or the seller’s error, the cost is borne by the store, but if it is due to regret, you will have to bear the return costs.

You can also exchange an order as long as the seller accepts exchanges and stock is available. The conditions are defined by the store.